Viceroy riviera maya reviews7/9/2023 ![]() ![]() We ate everything, even dairy, and never felt sick once. The food is FRESH with lots of fruits and veggies as desired. Food is available all day at the pool and via room service. ![]() They replenish you with large pitchers of fresh water daily, and they even pre-fill the coffee reservoir for you every time they do service. The housekeeping service kept our villa in perfect shape. You really feel like you are staying in a villa in the jungle - if the jungle were sparking clean with a private swimming pool. The villa is much bigger in person, and we got the smallest room type. This hotel is NOT Grand Velas, Chileno Bay in Cabo nor Sister Hotel Viceroy in Cabo quality but right up there with the price. This hotel should be sued for false advertisement, whoever photoshopped the pictures and wrote the description online must be high or wearing some nice unicorn glasses. A refund was offered but of course that didn’t happen either. Mosquitoes are all over the place and the smell of seaweed inundates the room For all this is that we decided to take a taxi and leave the hotel. We had cockroaches walking in the bed canopy above our head, really disgusting. Inside our room, the noise of kids was loud and when I asked was told there is a family that lives in the house next to the hotel which is very loud but that one of the “amenities” the hotel offers is the ear plugs on the nightstand□ If all that wasn’t bad enough we had a room which was not clean, the tub looked like the cementery for dead bugs and the outside shower is monkey land (yes, that’s where the monkeys on site fight each other) so that’s out of the picture too. Manager Ariel is unable to solve any issues as his personality let’s just say is small. For those interested in the Chaman Blessing as offered. There is no beach as it is all seaweed, the pier pictured online does not exist (picture). The pool is the size of a pool you may find in a backyard, certainly NOT suitable for an hotel with a single pool. The hotel is described online “ pure white sand and turquoise waters” which is false, description then continues to read “brand new pool deck with poolside cabanas and a new pier with overwater hammocks” AGAIN false, no new deck, much less cabanas and of course NO overwater hammocks. ![]() This is the first time writing a negative review about an hotel but I feel compelled to do so as think it may help others make a better decision on where NOT to stay. ![]()
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